Frequently Asked Questions

Yes. Workers Direct supports businesses with temporary staffing, permanent recruitment, contract placements and urgent staffing requests. Whether you need cover for staff absence, additional workers during peak periods or long-term employees, we can discuss your requirements and help identify suitable candidates, subject to availability.

We provide recruitment and staffing support across a range of sectors, including warehousing, logistics, hospitality, catering, cleaning, construction, administration, retail and security. Our services can include temporary staff, permanent recruitment, contract staffing, short-notice cover and workforce planning.

You can contact Workers Direct through our website or speak to our recruitment team. Share the job roles, number of workers required, work location, duties, start date, shift times, required skills and expected assignment duration. Providing these details helps us assess your requirements and discuss suitable staffing options.

Placement times depend on the role, location, number of workers required, candidate availability and any screening or compliance requirements. We aim to respond to urgent requests as promptly as possible, but same-day or emergency staffing cannot be guaranteed until availability and arrangements are confirmed.

Depending on availability and the assignment, we can help businesses source warehouse operatives, pickers and packers, cleaners, kitchen porters, chefs, hospitality staff, administrative assistants, construction labourers, security personnel and other temporary or permanent workers. Specialist roles may require relevant experience, qualifications, licences or checks.

Staffing costs depend on the job role, required skills, location, shift pattern, assignment length and number of workers. Additional factors may include urgent recruitment requirements, specialist qualifications and applicable employment costs. We will discuss the relevant rates and charges with you before confirming your booking.

Yes. You can enquire about staff for a single day, a short-term assignment, seasonal demand or a longer contract. Availability, minimum booking requirements and applicable rates depend on the role and assignment. Please provide your dates, shift times and staffing numbers when requesting a quotation.

If a worker fails to attend, contact our team as soon as possible with the booking details. We will review the situation and discuss available options, including replacement cover where feasible. Replacement availability and response times depend on the role, location and circumstances.

Yes. If a worker does not meet the agreed role requirements or is unsuitable for the assignment, contact our team promptly and explain the issue. We will review your feedback and discuss an appropriate resolution, which may include arranging a replacement subject to availability and the agreed booking terms.

Candidate checks depend on the role, applicable legal requirements and the agreed recruitment process. These may include identity verification, right-to-work checks, reference checks, qualification verification and relevant licences or background checks. For regulated or safety-sensitive roles, additional checks may be required before a candidate starts work.

You can request staffing for weekends, night shifts and public holidays. Availability depends on the role, location and required dates. Different rates or additional charges may apply to certain shift patterns or public holidays, so these should be confirmed when requesting your quotation.

Contact our team as soon as possible and provide your booking reference, location, scheduled dates and the changes you need. We will confirm whether the requested amendment can be accommodated. Cancellation deadlines, notice periods and any applicable charges will depend on your agreed booking terms.

Payment terms will be confirmed in your quotation, service agreement or booking confirmation. Depending on the arrangement, these may specify invoicing frequency, payment deadlines, accepted payment methods and any deposit or credit-account requirements. Please confirm the applicable terms before your staffing assignment begins.

The registration requirements depend on the booking process and service being requested. Contact Workers Direct or use the relevant booking option on our website to confirm whether you can submit your staffing request directly or need to complete client registration first.

Your invoice will state the applicable payment deadline and amount due. Payment may be required in advance, weekly, or within an agreed credit period, depending on your contract and account arrangements. Please check your booking confirmation and invoice for the specific due date.

Minimum booking hours and cancellation charges may apply depending on the role, assignment length and agreed terms. Any applicable minimum hours, notice periods, cancellation fees or other charges should be confirmed in writing before you approve the booking.

Yes. You can request the same worker for future shifts, and we will try to accommodate your preference. Repeat assignments depend on the worker's availability, suitability, continued engagement and the requirements of the new booking. Please provide the requested dates and shift times as early as possible.

If you need urgent staffing support outside normal business hours, use the contact details or urgent staffing options published on the Workers Direct website. Include your business name, location, required roles, number of workers, shift times and start date so the team can assess your request. Out-of-hours response times and staffing availability should be confirmed when you contact us.